Memberships
& Packages Policy - FAQ
Please see below our detailed membership & packages policy and FAQ regarding:
- purchasing a plan: payment, cancelation and pause
- booking a session on our website or app
Duo Class Membership policy
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Price and payment
We are offering three monthly memberships for Duo Classes:
- 4 classes / month costs $200 with our Duo Class Hebdo membership (it is $33/hour, $50/class) ;
- 8 classes / month costs $350 with our Duo Class Expert membership (it is $29/hour, $44/class) ;
- 20 classes/month (this is a class every workday) costs $800 with our Duo Class All-Stars (it is $26/hour, $40/class).
All memberships are based on a 30 days automatic renewal.
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How it works?
After purchasing the membership, students can register online in any Duo Class:
1. Click on "book online" and select Duo Class oral C.
2.You can then choose a session of your choice.
3. You will receive a confirmation email as well as a reminder 24hours before your class.
We recommend the use of use our mobile app to register:
1. Download the app : from your phone, click here.
2. Log in
3. On the menu, click on Schedule and select the Duo Class of your choice
We recommend to come at least once a week!
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How to cancel my membership?
To cancel your Duo Class membership, you can log in your member area and follow these steps :
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Click your member profile at the top of the site.
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Click My Subscriptions in the drop-down menu.
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Click the More Actions arrow next to your plan.
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Click Cancel Subscription.
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Click Yes, Cancel to confirm.
Or write an email directly. Your membership will be cancelled within 24 hours (from Monday to Friday) and the payment will be stopped on this day.
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How to cancel my participation in a Duo Class?
Our Duo Class cancelation policy is a 3 days for any cancellation on Duo Classes.
Less than 3 working days notice ? We call this class canceled last minute: there is no refund.
Please note that Duo Classes should be booked with the intention of participating in it, as it does not only engage the time of the teacher, but also the time of the other participant who is counting on having a potential partner for their Duo Class.
You can cancel and reschedule a booked Duo Class directly on our mobile app or from your member area on our website:
1. Make sure you are logged in, using the login bar on the top right corner of the page.
2. Click on the arrow to access the menu and select "My bookings".
You will see all the classes you have booked. Click on "cancel" to cancel your participation in the class of your choice.
You can also, as always, contact us directly.
Since having two participants is essential for the proper running of a Duo Class, when a client registers for a Duo Class it is with the intention to participate in it. Indeed, when a participant cancels last minute or doesn't come to class, it prevents the other participant to take advantage of the full format of the Duo Class.
It also prevents other students to benefit from it.
Please book classes you know you can attend.
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Missed session
There will be no refund of any kind for a participant not attending a class they had registered in.
Fais-le en français - Do it in French reserves the right to cancel any Duo Class booked by a student who would show excess repetitive no-show.
If a client needs to cancel their participation in Duo Classes for several days in a row, in reaction to a dramatic personal event or a health problem, they need to contact us directly.
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What if I am the only participant in the class?
If only one participant is available, we will adapt the 1.5h Duo class into a 1h of one-on-one training* for the present participant. Depending on the solo-participant's level of readiness for the exam, we will offer to turn the class into a mock exam (35-40 minutes) with detailed feedback for the rest of the hour.
*This does not apply to students who are engaged into a Full Time training, nor to our corporate students whose training is paid by their employer, as we know how important it is to honour our contract with their employers.
Full Time students and Corporate students will keep 1.5h of one-on-one class except they express otherwise.
If you have any questions, please contact us directly.
Conversation workshops memberships policy
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Price and payment
Because becoming Francophone is a long term project, we're happy to offer our students 2 types of monthly memberships for our Conversation workshops.
Pricing has been calculated with one thing in mind: helping you build habits in French during your week, for the long term:
the more you come, the less you pay per session
the longer you commit, the less you pay per month
12 months option:
- 5 sessions / month costs $160 with our Conversation workshops 12 months membership (it is $32/session) ;
6 months option:
- 5 sessions / month costs $175 with our Conversation workshops 6 months membership (it is $35/session) ;
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General info
After purchasing this membership, clients can register online in all sessions of any the conversation workshop they want:
-The Hatching Club
-All you can B
-C how good you are
-The Book Club
-The Social Catch up
Clients can mix conversation workshops, under the condition they'd be at the appropriate level:
- A level can only register in the Hatching Club.
- B level can register in All you can B + The Book Club + The Social catch up
- C level can register in C how good you are + The Book Club + The Social catch up
This membership is not made for
-Duo Classes
-One-on-one training.
All memberships are based on a 30 days automatic renewal. Clients can book their sessions every 30 days.
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Conditions
Clients must choose a conversation workshop that is appropriate to their level.
-> Not sure of your level ? Book an initial chat -15 minutes with us!
Participants we do not meet in an initial chat and who do not meet the level expected in the workshop will be removed and reimbursed, but a fee of $15/session booked will be applied.
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How to book a session?
To book your first session online (website),
1. Click on "book online" and select the conversation workshop of your choice. Please note that if you want to register in different workshops, you will need to browse different calendars.
2. then select the dates you'd like to join us.
We recommend to join at least one workshop every week!
We recommend to use our mobile app to register:
1. Download the app : from your phone, click here.
2. Log in
3. On the menu, click on Schedule and select the Conversation workshop, and then the session of your choice
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Missed session
1. Missed session will not be reimbursed: a session booked is a session clients need to commit attending.
2. Cancelation of a session can occur up to 5 days in advance. Past this limit, it is considered last minute cancelation.
Clients can cancel their participation in a session directly on their member area, on the website or via the app.
2. We understand that sometimes life can happen, vacations are needed, or work gets busy, which is why we allow a substitute system for one session per month of workshops: students can find someone to replace them for the one session in which they registered, but need to miss.
This substitute needs to be around the same level to allow for the group cohesiveness (we recommend the substitute to take an initial chat -15 minutes- with us, if needed)
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Pause
Memberships of 12 months can be paused once, for a maximum period of time of 4 weeks per period of 12 months.
Memberships of 6 months can be paused once, for a maximum period of time of 2 weeks per period of 6 months.
No charge will occur during the pause.
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Cancelation
There is a minimum of 12 months duration on the 10 months membership.
There is a minimum of 6 months duration on the 5 months membership.
Conversation workshops packages policy
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Price and payment
We offer 2 packages for the Conversation workshops:
- Packages of 5 sessions costs $195 and is active for a duration of 6 weeks (it is $39/session)
- Packages of 10 sessions costs $370 and is active for a duration of 3 months (it is $37/session)
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How it works
With packages, clients can register online in 5 or 10 sessions of any the conversation workshop they want:
-The Hatching Club
-All you can B
-C how good you are
-The Book Club
-The Social Catch up
This package is not made for
-Duo Classes
-One-on-one training.
Clients can mix conversation workshops, under the condition they'd be at the appropriate level:
- A level clients can only register in the Hatching Club
- B level clients can register in All you can B + The Book Club + Social catch up
- C level clients can register in C how good you are + the Book Club + Social catch up
Clients must choose a conversation workshop that is appropriate to their level.
-> Not sure of your level ? Book an initial chat -15 minutes with us!
Participants who don't meet the level expected in the workshop will be removed and reimbursed, but a fee of $15/session booked will be applied.
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How to book a session
To book your first session online (website),
1. Click on "book online" and select the conversation workshop of your choice,
2. then select the dates you'd like to join us.
We recommend to join at least one workshop every week!
You can also use our mobile app to register (please note that this app is still on development, but is usable):
1. Download the app : from your phone, click here.
2. Log in
3. On the menu, click on Schedule and select the Conversation workshop of your choice
OR
3.bis On the menu, click on Service and select the Conversation workshop of your choice
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Missed session
1. Missed session (no shows) will not be reimbursed: a session booked is a session clients need to commit attending.
2. Cancelation of a session can occur up to 5 days in advance. Past this limit, it is considered last minute cancelation.
Clients can cancel their participation in a session directly on their member area, on the website or via the app.
2. We understand that sometimes life can happen, vacations are needed, or work gets busy, which is why we allow a substitute system for one session per month of workshops: students can find someone to replace them for the one session in which they registered, but need to miss.
This substitute needs to be around the same level to allow for the group cohesiveness (we recommend the substitute to take an initial chat -15 minutes- with us, if needed)
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Cancelation / pause of packages
Canceled packages will not be reimbursed.
Tickets left unbooked will not be reimbursed.
Packages offer very short options and will not be paused.
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No tickets left?
Clients need to purchase another one as it will not automatically renew.
Have you considered our monthly renewable membership?